PRIVACY AT SACKS FOOD CO.
Privacy Policy
Last updated: July 21, 2026
About this policy
Sacks Food Co is the factory outlet for Erie Meats. This Privacy Policy explains how Sacks Food Co collects, uses, discloses, retains, and protects personal information when you visit sacksfoodco.com, contact us, use website search or shopping features, create an account, or use ordering features when they are available.
Sacks Food Co is responsible for personal information under its control, including information handled by service providers on its behalf.
Information we collect
Information you provide
We may collect your name, email address, telephone number, account username and password, billing or delivery information, order details, product requests, and the contents of messages you send to us. If online payments are enabled, payment information is handled by the applicable payment provider; Sacks Food Co does not intentionally retain complete payment-card numbers.
Information collected automatically
When you use the website, we may receive your IP address, browser and device information, approximate location derived from your IP address, pages and products viewed, searches, referring page, campaign and UTM information, session entry and start time, page counts, cart activity, and cookie or similar-technology identifiers.
How we use information
We use personal information to operate and secure the website; provide accounts, carts, and ordering features; respond to inquiries; provide customer service; maintain product and store information; prevent misuse and fraud; keep records required for business, tax, and legal purposes; and improve website performance.
With the appropriate consent, we may also use analytics to understand website usage and advertising measurement tools to understand whether promotions are effective. We do not use personal information for a new purpose without obtaining consent where required.
Cookies and your choices
The website uses cookies and similar technologies in the following categories:
- Strictly necessary: security, website operation, account sessions, shopping-cart functions, and storage of your privacy choices.
- Statistics: Google Analytics and related tools that help us understand visits and website performance.
- Marketing: Google Ads, DoubleClick, Google Tag Manager, and related attribution tools used to measure promotions and conversions.
- Embedded services: Google Maps, Places, and review features that may connect to third-party services when displayed or used.
Statistics and marketing technologies may be used to understand website use, measure advertising, and improve promotions. Where applicable law requires consent, Sacks Food Co. will request it before using optional technologies. A cookie banner or preference tool, when available, may be used to accept, reject, or change optional categories, and consent may be changed or withdrawn through that tool. Browser settings may also be used to remove or block cookies, although blocking strictly necessary cookies may prevent account, cart, checkout, security, or other website functions from working properly.
Service providers and disclosure
We may disclose information to providers that support website hosting, security, maintenance, ecommerce and account functionality, analytics, advertising measurement, maps, business-review displays, communications, payment processing, delivery, accounting, or professional advice. Current website services may include WooCommerce and services supplied by Automattic, Google Site Kit, Google Analytics, Google Ads, DoubleClick, Google Tag Manager, Google Maps, and Google Places.
Providers may only use information for the services they supply to us, subject to their own legal obligations and applicable agreements. We may also disclose information when required by law, to protect legal rights or safety, or as part of a business transaction subject to appropriate protections. We do not sell or rent personal information.
Processing outside Canada
Some service providers may process or store information outside Canada, including in the United States. Information processed in another country may be accessible to courts, law-enforcement authorities, or regulators under that country's laws. Contact the Privacy Officer if you would like information about our use of service providers outside Canada.
Retention
We retain personal information only for as long as it is reasonably required for the identified purpose, to maintain necessary business records, or to satisfy legal, accounting, tax, security, or dispute-resolution requirements. Retention depends on the type of record: account information is generally retained while an account remains active; inquiry records are retained for a reasonable follow-up period; and transaction records are retained for the period required by applicable tax and accounting rules. Information that is no longer required is deleted, anonymized, or securely destroyed.
Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, account authentication, secure connections, service-provider controls, backups, updates, and limited staff access. No internet transmission or storage system can be guaranteed completely secure. If you believe information associated with Sacks Food Co may have been compromised, contact the Privacy Officer promptly.
Access, correction, withdrawal, and complaints
Subject to applicable law, you may ask to access personal information we hold about you, understand how it has been used or disclosed, correct inaccurate information, withdraw consent for optional uses, or request deletion where retention is not required. Withdrawal does not affect processing that already occurred with valid consent and may limit services that depend on the information.
Send requests to the Privacy Officer using the details below. We may need to verify your identity before responding. We normally respond within 30 days, subject to any extension permitted by law. If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Children and policy changes
The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.
We may update this policy when our practices, services, or legal obligations change. The revised policy will be posted on this page with a new last-updated date. Material changes will be highlighted through an appropriate website notice when required.
PRIVACY QUESTIONS AND REQUESTS
Privacy Officer
Sacks Food Co.
3161 Wharton Way
Mississauga, Ontario L4X 2B6
Canada